Company Also Sues Four Other Monitronics Dealers
Boca Raton, Fla., December 1, 2015 — The ADT Corporation (NYSE:ADT), a leading provider of security and automation solutions for homes and businesses, today announced that a U.S. District Court granted ADT’s request for a preliminary injunction against Capital Connect, immediately prohibiting the company and its sales agents from making false sales claims to ADT customers.
Capital Connect is one of five alarm dealers for Monitronics International that ADT recently sued based upon claims that they misled ADT customers into believing that the companies were affiliated with ADT or their alarm systems required upgrading. The legal actions were filed after hundreds of ADT customers complained over the past year that sales agents from several companies tried to swindle them into signing new security system contracts.
“ADT is committed to taking action to stop these shameful sales practices by bad actors in our industry,” said David Bleisch, ADT General Counsel. “We will continue the battle against companies where deceptive sales practices flourish to help protect consumers from falling prey to such swindlers.”
Over the past three years, ADT has received nearly $6 million in settlements against companies that have made false or misleading statements while selling security services door-to-door. Additionally, ADT obtained court orders prohibiting the companies from using any further deceptive sales practices.
It’s a growing problem. The BBB reports complaints about home security systems ranked 25 out of the 3,500 business categories it tracked in 2014. Click here for BBB consumer tips: www.bbb.org/homesecurity.
If you have questions about sales scams in the security industry, or worry that you may be a victim of a scam, visit http://www.adt.com/resources/deceptive-sales-safety-tips for more information.
The ADT Corporation (NYSE: ADT) is a leading provider of security and automation solutions for homes and businesses in the United States and Canada. ADT’s broad and pioneering set of products and services, including ADT Pulse® interactive home and business solutions, and health services, meet a range of customer needs for today’s active and increasingly mobile lifestyles. Headquartered in Boca Raton, Florida, ADT helps provide peace of mind to nearly seven million customers, and it employs approximately 17,100 people at 200 locations. More information is available at www.adt.com.